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Frequently Asked Questions


What artwork formats do you accept?
For most products with 1-2 color imprints, we will need vector art to avoid art
preparation charges. Every Supplier has their own requirements, but here are some
guidelines that will help defer art charges: We prefer an .eps or .ai file. These files
saved as PDF’s are also accepted. For most full-color imprints, we suggest hi-
resolution artwork at 600 dpi or higher. However, in either case, we can work with
whatever electronic format you provide. Clean, sharp camera ready art (black and white
laser printed artwork of 1200 dpi or higher) is also suggested. If your artwork requires
cleanup or additional preparation, our graphic design team can assist you with that for a
small fee, often as low as $15.00 USD. We can even provide full graphic design
services if you need us to produce artwork from scratch.

What are my imprint color options?
Each product has a unique set of standard imprint colors. We may also be able to
match a PMS (Pantone® Matching System) color. If the item you are ordering requires
a PMS color, any extra change will be denoted. Contact your sales rep to determine
availability on your selected product and any associated charges.

When is an art preparation charge required?
An art preparation charge may be incurred if the artwork submitted doesn’t meet the
factory’s standards for imprinting, or if you are unable to provide artwork in our desired
format. Art specifications vary per product ordered. If required artwork is not available,
JO SHOW has full graphic design services available; please contact Customer Service.

Will my artwork be kept on file for future orders?
Yes. JO SHOW will keep artwork from orders for at least one year after ordering.

What is a reverse imprint?
Reverse Imprint is the reverse of colors in the artwork and may be a useful technique to
use to get your logo or artwork to pop on your selected product color. (Example: what is
white in the art file will print black and what is black in the art file will print white.)


What are the standard minimum order quantities?
Minimum order quantities vary by product. In some cases, we can produce less than
the minimum quantity shown, typically at an additional expense.

What is a set up charge?
A setup charge is assessed to make the plate from the artwork and set up the machine
for imprinting. This is not an art preparation charge.
Is a set-up charge required for a repeat order?
In many cases, no, you will not be charged a setup charge for an exact repeat order. In
some cases, there will be a small fee for the setup on a repeat order.

What is a screen charge?
A screen charge is charged to transfer the art image to a screen used in silk-screening.

What is digitizing?
Digitizing is the process of converting printed artwork to a format that can be used in an
embroidery machine.

Can I imprint or embroider in more than one color?
Yes. You can typically imprint 1-4 (or more) colors per location but a 1-2 color screen
print is most typical. You can typically embroider up to 9 colors per location. Full Color
process imprinting is available on some products for photos and full color artwork. JO
SHOW will help you determine the best imprint method for your objective and budget.

What is a Run Charge?
A run charge is the cost to run each piece under the sewing machine or silk-screening
machine. There will be extra Run charges for additional imprint locations or for
additional imprint colors.

Can I add, cancel or delete items on my order?
You may add, change or delete items from an order prior to it being produced. Call or
email JO SHOW for assistance. You will be responsible for any costs incurred after the
order acknowledgement is approved and order is placed. Once production has started,
you will be responsible for the full purchase amount. Production will not begin until
we’ve received your proof approval.

Can I get a sample of the product?
Yes; please request a sample directly from your Sales Rep. Please note that samples
are intended for clients evaluating a product for a planned future purchase. They are not
intended for personal use. Some samples will have a random imprint; others will be
imprint-free. Some samples are for review only, and are thus non-functioning. Samples
may not be available for all products. More costly samples may require a refundable or
non-refundable deposit.

How can I see what my imprint will look like prior to ordering?
You will receive a proof via email prior to the order being produced. We will require your
approval via email before putting your order into production.

Can I receive a pre-production sample for approval prior to my order placed into

We may be able to secure a pre-production sample printed with your artwork before you
commit to a full order. Contact JO SHOW for pre-production sample fees and timelines.

What if I receive more or less than I ordered?
Every effort is made to fill your order with the exact quantity ordered. However, due to
standard industry imprinting processes, this is not always possible. We reserve the right
to ship and bill up to 10% over or under the quantity ordered. Plastic bags are especially
susceptible to overruns/underruns. If you have concerns about potential overruns or
underruns on your order, contact JO SHOW.

My organization is exempt from sales taxes. How do I place a tax-exempt order? 
You will have the opportunity to tell JO SHOW your order is tax-exempt. However, JO
SHOW must have your current tax exempt certificate on file to begin production. If JO
SHOW does not have a current certificate on file, please fax or email your tax exempt
certificate to Customer Service.


What are standard production times?

Production varies per product ordered. Some products can be produced in 24 hours; 5-
7 Business days is more typical. Few take more than 10 business days to produce.
Production times begin after JO SHOW receives approval of your proof, not including
the day approval is received. If proof approval is received after 12 PM it will be
considered as if received the following business day. Production days do not include
shipping time or Saturday and Sundays.

What happens if a product is backordered?
Customer Service will notify you in the event of a backorder and provide an estimated
stock date. We will help you select an alternate product if you have a deadline to meet.


How can I get my order faster?
You may request a rush service on an order. Rush service production times and
charges vary per product ordered. Contact Customer Service for more information.


What are my shipping options? Can I ship on my own shipping account?
Our standard carrier is UPS. We offer Ground, Next Day Air Saver and 2nd Day Air. If
you require additional options, contact Customer Service. If you prefer to use your
shipping account let your sales rep know.

How much does Shipping & Handling cost?
Shipping estimates will be included on your order acknowledgement.

Can I ship to multiple addresses?
Yes. Drop shipments can be made to multiple locations for a small fee. Contact
Customer Service.

Can I ship internationally?
Likely yes, depending on the product, which factory is decorating it and your ship to
country. Contact Customer Service for details.


Can JO SHOW develop custom products or provide even lower prices for
products sourced overseas?

Yes. We combine years of global sourcing experience with an international network of
manufacturers and logistics resources to offer lower costs, increased customization and
flexible delivery options for large custom projects. Typical projects appropriate for
international sourcing are for orders of $5,000 or more and 60-120 business days lead


What if my order is defective?
Once an approved order is imprinted or embroidered, it cannot be returned to the
factory. In the unlikely event of a product defect, contact Customer Service within ten
days of merchandise receipt for return instructions. Do not ship products you wish to
return until you receive instructions from JO SHOW Customer Service.

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